Refund and Exchange Policy

REFUND & EXCHANGE POLICY

At Emalina, your satisfaction matters most. That’s why we’ve made refunds simple, transparent, and easy.

This policy applies to all purchases made on the Emalina website. In-store return policies may differ.

1. Return Window

You have 14 days from the date of delivery to initiate a return.

2. Return Fee

International return shipping is free of charge and must be pre-approved by our support team.

3. Items Not Eligible for Return

For hygiene and clearance reasons, the following items are final sale and cannot be returned:

·        Accessories

·        Bodysuits, body tops, Under-Shirts

·        Swimwear

·        Items from any of our Sale collections

·        Items purchased during sitewide Flash Sales or Mega Sale events

4. Return Conditions

To be eligible for a return:

·        Items must be unused, unworn, unwashed, and in original packaging with all tags attached

·        You must include the original receipt or invoice

·        If purchased online, returns must be made via the online returns system with your order number

·        Items must be securely packaged for return

5. How to Return

·        To initiate a return, please contact our customer support team at info@emalinafashion.com or via our easy online returns system on our website.

·        All international returns are free of charge and will be confirmed at the time of approval.

·        Once your return is received and inspected, we’ll notify you via email. Returns are processed within 14 business days.

6. Refunds

We only offer monetary refunds in the following cases:

·        Wrong size or color shipped by us

·        Incorrect item sent

·        Damaged or defective item received

Refunds will be issued to the original payment method (e.g., credit card).

7. Missing Refund

If your refund hasn’t appeared after 14 days:

1.      Check your bank account

2.      Contact your card provider

3.      Reach out to us at info@emalinafashion.com

8. Exchanges

We accept exchanges for a different size or color of the same item, based on availability. You can only exchange or refund an item once.

9. Order Cancellations

Orders can be cancelled before processing by contacting customer service with your order number.

If your order hasn’t been shipped, we’ll issue a full refund, including shipping.

10. Reordering Cancelled Items

You’re welcome to reorder any cancelled item as long as it is in stock.

NEED HELP?

Email us: info@emalinafashion.com