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Refund and Exchange Policy

 

At Emalina Fashion, we want you to be completely satisfied with your purchase.

If you’re not, we offer hassle-free returns and exchanges within 14 days from the date of delivery.

Refund Process

Exchange:

You can exchange your order for a different size or color within the 14-day window.

Simply contact our customer support team at info@emalinafashion.com to initiate the exchange process.

Return and Refund:

If you prefer a refund, please ensure the item is in its original condition with tags attached.

Returns must reach our warehouse within 14 days from the date of delivery. Once received, we will process your refund within 14 days.

It is the customer's responsibility to choose their own returns method and pay the total cost of return shipping including any duties/taxes that may apply.

We would always advise you to securely package your return and use a tracked delivery service or courier as we cannot be held responsible for items lost or damaged in transit. Please be sure to keep hold of your proof of postage and returns tracking number as we may need to see this at a later date.

To minimise any delays, please mark any returned items as “returned goods” on customs or postal forms. Additionally, any duties and taxes incurred must be paid by the customer in advance. We reserve the right to reject and return to sender any parcels with charges, or to deduct the amount from the refund due.

Important Information

  • Items must be unworn, unwashed, and in their original packaging.
  • Refunds will be issued to the original payment method.
  • Emalina Fashion reserves the right to deny a return or exchange if the item does not meet our return policy criteria.

EMALINA

The essence of Emalina lies in the fusion of practicality and elegance. Our designs are not just about covering up; they are a statement of sophistication and grace.